Telephone Collection call Scripts & How to respond to Excuses: A Guide for Bill Collectors (The Collecting Money Series)

This was a very good book. This book pretty much tells you what to say and how to deal with those difficult customers. My favorite that is not in the book is, "This is your job really? To call people when they're late?" "My wife takes care of the bills" is my favorite and is addressed in this book. I have read a few collection books and this is one worth buying. It's hard being in collections and this author helps address the problems we face.

This gives me most of the basic information that I need to know to be a successful collections agent for an collections agency or business. If you desire to start your own debt collection agency, then you will need to read a larger, more in depth book. An excellent read for collection agents currently employed in this industry.

I highly recommend this book. I just finished reading it this weekend and I am telling you guys, It is wonderful. So many examples for any situation. Things that one would never think about. Telephone calls are not that easy. If you need good tools and get ready for your next successful call you should buy this book ASAP.I know you too will benefit from that.

Instructional collection book. How to. Rules.

This book is soo helpful and full of information on calling to collect payments and steps to take to be effective. Glad I got it!!! Love Michelle Dunn

Didn't satisfy my expectations. No real reference concerning the more extreme debtors who take the situation to another level. No plan of action really offered for such cases.

I was looking forward to getting this book, I was very disappointed, it was like it was written in the 80's, not really useful at all.

I want a refund. I was seeking scripts for collecting from people. This book was more of a beginner collector for businesses.😬