Foundations of ITIL® V3 (Volume 3)

This book is basically an outline of 5 ITIL books which are approximately 1200 pages total. Those 5 ITIL books, in turn, are an amalgation of 30 other IT related books on the best IT practices. You will find a LOT of highly useful information condensed into these 350 pages.ITIL is a collection of best IT practices gathered over the last 30 years. It started in England and is now gaining worldwide acceptance. I am ITIL V3 Expert certified.If your IT organization needs to improve its processes, create more value to the customers, more closely align business with IT, and fundamentally shift how the IT functions then your organization needs to adopt ITIL, which allows an IT organization to quickly close the IT capability gap by implementing the highly proven ITIL best practices, procedures, processes, and organizations. Unlike many IT management books which tends to provide generalities, ITIL is full of specific concepts, procedures, and processes.This book is geared towards those who are studying the exam for the ITIL v3 Foundation Certification, which is the introductory ITIL certificate that comprehensively covers the basics of ITIL. Almost all the questions in the ITIL v3 Foundation exams are covered in this book. This book also has a GREAT glossary of ITIL terminology at the end of the book.Because this book is essentially an outline of ITIL concepts, it can be a rather dry read. It will not entertain you but it will certainly enlighten you.Moreover, because ITIL covers practically all aspects of IT from so many different sources, many of its concepts are not entirely coherent. Indeed, you will find many nuggets of golden ideas which seem disparate from the rest.If you want to dig into ITIL further or get the much coveted ITIL v3 Expert certification, then I also recommend the 5 ITIL books sold on Amazon for around $500. This book, however, should be sufficient for most of the IT staff. I highly recommend ITIL V3 Expert certification for IT managers and ITIL implementers (IT project managers Business Relationship Managers etc).There are two ways to improve this book:1)This book is rather expensive for a softcover. But ITSM has to pay a lot of licensing fees to plethora of books.2)There are no questions and answers which help the reader to absorb ITIL concepts and to analytically think about ITIL.I highly recommend this book for those who want to get a good overview and introduction to ITIL as well as those who are studying for the ITIL v3 Foundation exam.

If you are studying for the ITIL v3 exam, as I was, then you will love this book.The books which I used were this one, as well as the"ITIL Foundaiton Exam Study Guide" by Sybex, and "ITIL Fondation: Complete Certificaiton Kit 4e." Don't bother with the ITIL for dummies. With these books you won't even need to buy the Cabinet office books which are quite expensive.

The concepts of ITIL V3 are explained very well in the book. But I don't believe that it was created from the ITIL exam point of view. Some class room training material that I got access to was more helpful from an exam point of view. But this is a great book if you want to just build up your ITIL knowledge.

Helps one understand the context for and reasoning behind ITIL V3--this is what one needs for the exam since some of the questions are somewhat "off the wall." I also used the itSMF "An Introductory Overview of ITIL V3."

Purchased this book for a master's level IT class. It is a good resource tool for understanding ITIL in a very basic way. I still had to do internet research to get the complete picture.

Good quality book. Delivery was slow (over a month) but pleased with the condition and the price.

The first book you go to for refresh, introduction or research. A must have for your IT service management library.

This book was never proof read it has lots of mistakes and the sample tests also have mistakes. What a waste of money.

Book was not as pictured. Book I received was Foundations of IT Service Management based on ITIL V3. I was hoping for a detailed explanation of the ITIL V3 framework. The book pictured "Foundations of ITIL V3 was exactly what I needed. The book I received is a good book and will give me most of what I need, it just wasn't what I expected. The book is in excellent condition and delivery was prompt.