SevenSeaSupply 3 Zebra Nerite Fresh Water Aquarium Snails

This is my first time ever purchasing Nerite Snail and the whole experience was mixed for me. I made the purchase on Jun 14 and received my snails the week later. Upon opening the bag there was such a strong pungent smell. I later found out that is a strong indicator of dead snail. I follow the every instruction step by step that come along with the snails in putting all three in a holding tanks to acclimize the snail slowly and wait for 24 hours for the snails to be active. Unfortunately only 1 out of the 3 snails survived which was a huge disappointment.I email the customer support the following week with the picture of the dead snail and amazon order after confirming the 2 snail was dead when the body was start showing sign of rotting from the holding tanks. The respond was quick and the company would send a replacement on June 27. Well I wait a week after June 27 and still no delivery has come. I email the customer support again to found out that due to a heat wave advisory in California they have delay the shipment. The company will delay the shipment until July 12 and I have received 3 snail yesterday on July 15.Im happy to say that the second batch of snail is all healthy, moving and showing sign of life right away. Pretty much anything could have gone wrong did go wrong with my first experiences. I learned to make sure to look for sign like pungent smell on opening the bag and look for sign of life in the holding tank for the snail. Also to save your order number and take pictures of the snail when you received them incase the snail is dead. When snail die they release huge amount of ammonia in that tank and could ruin your tank if you don't pay attention. And the extreme weather also further delay the shipment also add to the worry that the snail might die when they ship.I will say that the company customer service is good in the quick responded and they kept their word in sending a second batch of snail when the first batch was a disaster. I greatly appreciate company that kept their words and this company have show they do care about their customer. I hope my shared experiences can help other to have a better experience and to be patient if your snail did die when you received from shipping. The company customer is great and will work with you.

The shipment arrives in a United States postal services box with a plastic bag and dead snails (note that we bought them assuming they would indeed by alive). There is no thermal insulation except that the seller says he stuffs hand warmers (like the kind you use when skiing that only last a few hours) in the package (there were no hand warmers). The package was scotch taped in what appeared to be a hurry.If you read the description of the goods your are purchasing, the seller requires advanced meteorological degrees so you can accurately predict the weather based on his undisclosed shipping and handling times. The end result is that even if you are hand delivered your goods by your local USPS employee but there happens to be a cold front and that night the temperature touched 40 degrees, the seller will tell you that there will be no refunds honored and that it was your fault for not predicting that particular weather outcome.In other words, he can ship you 3 dead snails on a 50 degree day that smell of putrid human sweat mixed with sewage in water that looks like it was extracted from rotten food and it is not his problem because he will argue that USPS leaves its overnight packages outside apparently (they don't, they are actually stored in temperature controlled post office buildings for the next day's deliveries).If you choose to challenge his unreasonable policy this particular child will throw the equivalent of a tantrum, using phrases like "welcome to the hall of shame" and other nonsense that you would never ever get from a professional seller on Amazon.This seller is 100% unqualified to ship live products. Outside of violating health laws and a general disregard for life (I get that they are snails, but it is still disappointing that someone like this would be allowed to hurt animals of any sort), the seller has little understanding of the normal course of business, has little understanding on how reasonable business policies should be set, has absolutely no understanding of basic 101 on how to ship live products, has no ability to accept responsibility for mistakes, and is most likely someone's kid making a few bucks on the side without any parental supervision whatsoever.My recommendation is to avoid this seller at all costs and if you too have been caught up in the scam of receiving dead snails, reach out to Amazon customer service. They are awesome, they'll refund you even when a seller like this is being unprofessional and obstinate. One can only hope that this seller is ultimately removed from the marketplace.Note that in the picture shows one of the dead snail already exiting its shell immediately after day of arrival. We were told to put the snail back in the tank to let it "acclimate" from their watery graves. The seller also stresses the importance of leaving the snails in their tanks for 4+ weeks to "acclimate", stressing that they will not move for weeks on end after the abuse he gives them from shipping. The seller knows full well that after this time period it will be very difficult for you to argue a return. Also note that dead snails rot and will make your other fish ill.

The media could not be loaded.  When I first got these I put them into the tank and 5 minutes later they were climbing on the walls eating the algae. A little less than a month after I got these, one randomly died in the tank. I still don’t know why as the other two I got were fine. I tried to contact the seller and get a return/refund but it was 2 days after the return period. Other than that everything was fine, and the snails do a great job at keeping the 10 gallon tank free of algae. The third picture is of my tank walls before I got them, now there is almost no excess algae. They are really interesting to watch; They climb on my Amazon sword from time to time, when they eat algae on the glass you can see their teeth moving, they climb up the stem of my water sprite, and they hide in the little crevices in my drift wood! They do lay little eggs all over the place, which is to be expected with any nerite snails, but you can just scrape them off the glass. Would recommend!