TinecoCordless Vacuum Cleaner, Smart Stick Vacuum 2 Batteries up to 100 Mins Runtime Auto Suction and Dust Sensor with Digital Display for Carpet & Hard Floors, PURE ONE S12 PRO EX

Bought November 2022 and cleaned well up to July. It started needing taking apart and thoroughly cleaned with all its chamber parts but progressively more frequently. We don't have pets or such so wondered if a warning sign? Now it starts for a few minutes but then stops, will start and stops altogether randomly. Tried swapping to other battery but no-go. When the trigger is pulled it just makes an initial slight noise (no suction) but nothing more. After being stored on the wall bracket on charge overnight it just does the same stop / start process. Very annoying.Will be contacting Tineco for action.Edit: Contacted Tineco and they reply promptly, politely and will try to resolve issues quickly.Hermes courier is another matter. Terrible lack of service that delayed my getting the replacement part for a fortnight and tried to blame Tineco with the wrong address (no house number) even after I supplied it 3 times before they finally sent the item. The robot Evri contact system you have to use can stick you in a loop of doom.

We've had this for 5 months now and bought it in preference to a Dyson V10 which was a similar price but there was an offer on the Tineco which brought it down to £399. In addition the Tineco had an extra battery. We were replacing a Sebo upright which was getting rather heavy for us to carry upstairs and have never had a cordless vacuum before.Pros:It looks smartIt is very portableThe tools give easy access to difficult to reach areasIt picks up pet hairs quite wellCons:Only if you boost the power up to full does it generate enough suction to pick up as well as our SeboOn full power it soon overheats and cuts out meaning you have to leave it for around 15 mins to coolIt doesn't generate enough suction to pick up well with the brush tools which have long bristlesLarger particles (2-3mm) are picked up but only into the head and often drop out after switching offThe dust bin is small and messy to empty, it really needs emptying at the end of each use.The dust filter soon clogs and needs cleaning very regularlyI have no idea how this compares to a Dyson but had we recognised all the cons within the first 30days and kept the packaging we would have returned it. We are rather puzzled by all the 5 star reviews and glad we didn't get rid of the Sego.Update: after contacting Tineco customer service we discovered that the problems relating to poor suction and cutting out were caused by dirty pre-filters. We had been relying on the filter cleaning tool which really seems to just transfer the dirt from one filter to another (there is none in the bin!) After a good wash of the pre-filters the performance was vastly improved. We shall do this more regularly now.

Purchased this vacuum to replace my old cordless which kept cutting out. This was at a much better price than another model offering a similar spec. Lovely looking vacuum with spare battery which is a real plus. It is also much, much quieter than my old cordless (cat is much happier and does not run away every time I bring the vacuum out). Automatic power which adjusts depending on amount of dirt saves battery. Also pleased with the fact that batteries are removable from main unit, and therefore replaceable. Lots of useful attachments. LED light in main head shows up dust and debris. Gadget which holds power button in the ‘on position’ is easily applied. Vacuum felt a little heavy at first but is well made and this is an OK price to pay. Cleans carpets well and smaller dust container is not an issue. The dust container does not contain a tool to assist with emptying but I have not found this to be a real problem as dirt does not get stuck. Also like the fact that metal filter can be cleaned with the provided tool, rather than washed and left to dry for 24 hours as with the material filters. Jury is out on performance on hard floors as the S12 comes with with a multi-tasker head for all surfaces. However this is much better on carpets than hard floors. On my hard floors it tends to move larger debris around rather than pick it up straight away - also does not pick up close to walls. Pine needles from Christmas tree got stuck on the head and kept being redeposited on floor. There is a soft power brush designed specifically for hard floors (available separately) and hoping this performs better. Customer service is excellent - I have made enquiries by email and they always respond quickly and helpfully. Accessories not always in stock though!