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T**E
Not great
I wanted to like this product but unfortunately its not up to the standard of other products in this range at that cost. The picture is jumpy all the time, regardless of distance to wifi or wifi strength, also the picture only stays up for around 20 to 30 seconds, so if you are talking to someone at the door it will cut off. Battery lasts 1.5 to 2 weeks only, if you are lucky. Motion detection does not work in terms of changing sensitivity, even on lowest it picks up a spider on the other side of the world, this kills the battery quicker!The app is poor too and limited unless you pay £9.99 a month, even then its probably useless. The app does not always ring when someone is at the door so you could miss something important like the delivery of a new and better quality doorbell product. In addition, customer service from the seller is non-existent and they do not care, so I am stuck with this until I decide to try out my new hammer on it.
L**N
Excellent product
The media could not be loaded. I love my new Toucan video doorbell. The set up instructions were simple and easy to follow leading to an incredibly quick & easy installation. There was no drilling necessary, definitely a bonus for me as I’m not particularly confident using a drill, but the option (plugs & screws) is there if you do want to drill. The adhesive tape is easy to use and sticks firmly & effectively. The whole unit is wire free which is an excellent feature. The video quality is amazing day or night and I would highly recommend this product.
A**N
Overall great doorbell!
Been using this bell for a week now after moving into our new house. It was easy to set up and install. We love that it records any motion detected for security. It's handy having automated messages to play out if you can't talk to the person directly. Image is clear enough for purpose and sound is clear too. The camera picks up the whole front of our house which is wider than average. You can pan and zoom with the camera too which we've found handy.The app can be a little slow and the actual door chime is a little quiet but this isn't necessarily a problem for us. Would recommend.
R**F
Not Great
Just did not work consistently, motion detection turned itself off, but would start again when the doorbell was activated. Could take up to 20 seonds for camera picture to appear, it just was not worth the effort.App is pretty hopeless, you cannot turn off the cameras, only the notifications, which is pretty useless and means that cameras are running out of batteries quickly.Picture was blurred on left hand side, support said this was a bug that they would work on.Sent all back and bought Ring devices instead, they are all up and running perfectly from the off.
A**D
Wish I had bought ages ago
Took the plunge after watching a very good roundup of home security on a programme. This one was mentioned so took the plunge. Had been put off thinking it would be hard to fit but not at all. Literally installed in ten minutes , completely intuitive and now have on both our phones. Only negative was it would not send me an email to set up my account so I use my husbands, it was not sending it to spam either and I followed the troubleshooting but to no avail.Absolute delight to be out this morning and get a call showing a delivery man I could easily instruct with my parcel.Quality seems superb and motion detection works well, does not pick up every passing pussy as I feared.Highly recommended and just purchased one for my daughter while it was on offer.
J**E
Absolute rubbish
I bought this in the Amazon sale. I had done some research online and it seemed adequate for my purposes. It arrived promptly and we set it up at the front door. However, we found it impossible to register for the app. We waited two hours for a verification email and had to cut and paste a link into my browser. When we did, a message came up saying 'link has invalid' - which did not fill me full of hope. After a couple more attempts, I did some more research online and found lots of negative reviews. It is going back. I don't want it and I am sorry I bought it. You get what you pay for and clearly this isn't worth anything if you can't even register for the app. You have been warned.
M**N
Excellent Security Doorbell.
Been wanting to buy one of these Doorbells .Was a bit apprehensive after reading the reviews good and bad .This Toucan Doorbell looked the best wasn't as bulky as some ,and came with a battery chime I didn't want a plug in chime .When the Doorbell arrived I downloaded the Toucan app and registered the Doorbell and my account .It was easy to set up to my virgin media hub 3 which is dual band so didn't have to mess about with the 2.4ghz or 5ghz settings. The chime was easy to set up. I fitted the Doorbell with the Adhesive strips supplied and some super glue for extra grip .I didn't want to drill through the new Upvc door. There is different settings in the app for motion sensitivity i've got ours on high So far the Doorbell has been excellent picking up any motion and sending the alerts to my mobile phone .Sometimes it takes a few seconds to load and watch the video footage. The colour picture quality in the daytime is excellent Night time is not as clear but for a small camera still picks everything important up .My other half has the app on her mobile so she can monitor as well . We have all so got it set up to our 2 alexa's and they give you message when the doorbell is rung or movement has been detected. We usually leave our wifi on all the time, but by mistake turned it off one day .We had to remove the doorbell and reset it to the wifi again only a minor problem but could get on your nerves if it has to be reset each time the wifi is turned off. Apart from the minor niggles its done the job so far.
Trustpilot
1 month ago
3 days ago