Encore Water Bell Water Fountain

It's excellent!!!

It was a nice idea and the large black bowl makes an attractive centerpiece but soothing, comforting it is not. In operation, the floating chimes miss 4 out of 6 stationary chimes producing a monotonous, high pitched tone. The floating chimes can get stuck as they travel around the bowl. Not a nice feature unless you like having to jump up to free them. For the price, it is just not a quality product. Yankee's Customer Service is not sympathetic to the product's flaws. They just offer to replace it with another ill-designed unit. Save yourself the trouble and buy elsewhere. There are plenty of decent fountains that do work as promised even if they don't chime.

I placed an order with Yankee Retail and only receive part of my order.The item is worth over $60. I have tried contacting them several times over the phone, email, and through their live chat system online. No one answers the phone nor do they respond to the live chat. I would not even give them a full one star but amazon made me!

I opted for the cheaper black fountain rather than the copper one. Same experience with the floating chimes getting stuck and the chimes are kinda loud. We have ours in a larger foyer, but often the chiming disrupts TV watching etc, so I actually just took them out. I'm happy with the end result eventhough I wished the product did work. So I guess I'll wait for the prosperity to kick in to off set the cost : )

The product does not work so I need to return it - it chimes for a while and than stops. I am greatly disappointed that I have to spend the time and money to return this product. I have been too busy to deal with it up until this point but plan to return it this week. Please advise.Chris Slocum

This is a poor quality item. It doesn't work like the item is described as working.