Smoke Hollow 2415PG Pellet Grill, 24" 480 sq.in Cooking Area

Word better than models priced much higher. Bought it 2 weeks ago and used it 4 times on boston butts. Being an experienced smoker I'm impressed. Holds a pretty steady temp and beSt smoke ive ever smelled. It does take longer than my drum smoker, 2 hours on smoke at 180 then 9 hours at 225 for a 7 lb boston butt, but worth the wait. Big enough for a turkey. Very heavy duty, surprisingly very heavy to transport, door must weight 10lbs, much better than trawler at much higher price and I like the exact temp option of this better. I really like the spice rack and side shelf.

I purchased this product last year and was only able to use it 4 times before it stopped working and ruined a $90 brisket. When it was still owned by Smoke Hollow I was at least able to get assistance via phone. We replaced the control panel, the hot rod and the temperature sensor to no avail. Once MasterBuilt bought out Smoke Hollow, the service became non-existant. I have e-mailed them and just keep getting "try this". I feel this is part o a delay tactic to get past the warranty requirement. Their response time to emails is weeks. I would not recommend anyone purchase any MasterBuilt product based on their non-existing service. I paid $250 for a paperweight and a service from a company unconcerned about customers.. Don't make the same mistake I made. Additionally, I gave the company an opportunity to correct this issue for 5 months before posting this review. I am done waiting on them.

Updated - I adjusted the 'T' setting on the pellet grill for my area (T9) which slows the feed of the Pellet - now the temperature is "controllable" at low heat (ie around 220 def F). The fluctuations are still large (+/- 50) but I can live with that - I also sealed the lid to prevent heat leak - works alot better and yes, I would buy it againI have a Masterbuilt electric smoker (Excellent smoker for first timers like me). I thought to move on to the pellet grill thinking that the heat source would be a pellet which would naturally create smoke.Nope - I was wrong. This product cannot maintain a constant 200 def F +/- 5 deg like my electric Masterbuilt.The only time this product creates smoke is in the initial startup procedure of this grill. I dialed the grill to 200 deg F and the temperature shot up to 340 deg F.This product is not a smoker but a griller - now I might experiment with the circuitry which feeds the pellets to turn it into a smoker.If you are considering to smoke your meat - do not purchase this product unless the manufacturer has a fix for this problem

Absolutely Great!!! I have had a ball smoking all kinds and cuts of pork and beef. WOW, what a difference from a gas or charcoal grill wood burning pellets make. Just can't say enough good things about this smoker. Get one today!!

I unfortunately left pellets in the hopper for about a month between uses and pellets swelled and locked the entire auger up. had to disassemble and clean out everything, however the drive assembly stripped out and can't find replacement parts.

Still waiting for a return email for over a week, dead on arrival.

Smoker flictuated by +/- 50 degrees. Not a digital pellet fed smoker I would trust