Question 1

If I use face oils and oil gets on this, will oil permanently stain this type of material?

Accepted Answer

Unfortunately, yes. I have ridiculous skincare routine and often use oils, masks or balms. I definitely let absorb on my face as long as possible before laying down and only a few stain...oils / serums that have ingredients like rose hip, sea buckthorn, Astaxanthin, carrot, turmeric....basically orange or very “colored”. Some gel or cream sleeping masks can leave little grease type stains and so can eye creams. I buy dark colors (black and charcoal gray) so not as noticeable and I actually only have one that is stained, so if I’m using something like I listed above, I make sure that case is on. The rest of mine are in perfect condition. I’ve only purchased Alaskan Bear and extremely pleased with those & with price so low (compared to my two $90 SLIP cases) I purchase new one every few orders so I can rotate more and they stay in wonderful condition. I also put in mesh bag, wash on “hand wash” cycle in cold water with a little woolite (NO fabric softener) and I actually throw it in dryer on low for about 30 minutes. I know every instruction says to hang dry, but the first time I washed one I let it hang dry and it was a wrinkled mess & not as soft. I’ve since dried mine every time with NO problems. Hope this helps

Question 2

My zipper broke and the seam ripped.  Not abused,  but zipper is very light weight... Do you have a more durable product?

Accepted Answer

I paid $42.00 for these things. My husband just HAD TO HAVE THEM. O $42.00 A PIECE!!!!!!! YESTERDAY WENT TO WASH FOR THE 2nd time, went to zip zipper shut, and it flew off like it was supposed to do that!!!!. I sat at the table for an hour trying to get that zipper back on, started to rip from case. There's a BIG REASON WHY THERE 22-24 DOLLARS NOW!!!!!!!. 2nd wash NEVER HAPPENED, SO TECHNICALLY THEY GOT WASHED 1TIME, color was noticably duller as well. Thanks a lot

Question 3

Is it wrinkled when come out of the dryer?

Accepted Answer

I washed mine on delicate and dried it on delicate—it didn’t take long to dry so I took it out before the cycle completed. It wasn’t wrinkled when I took it out of the dryer and looked nice, however, it did lose some of its sheen, but that didn’t bother me. I also note that it will wrinkle some after you sleep on it. But it’s a beautiful pillowcase.

Question 4

I have never received my refund from this company?

Accepted Answer

Only shiny on one side.

About Us

Customer Services

Customer Support

Regional Access

Legal & Policies

Social

Get the App

ZIMASILK100% Mulberry Silk Pillowcase for Hair and Skin Health,Soft and Smooth,Both Sides Premium Grade 6A Silk,600 Thread Count,with Hidden Zipper,1pc(50x75cm, Ivory)

Details

Description

Common Questions