F**R
Great Pillow
My wife and I have always had problems with pillows. She likes (or liked) down pillows, and I liked foam for the support. But neither of us was happy with the choices out there (we've tried a lot). After seeing the reviews, I thought it was worth a try. This is a pillow we both love. It has that down-like fluffiness for her, and the support for me. Typically, I would use two pillows in order to give me the height I needed. With this, I don't need to use another pillow. I noticed another reviewer mentioned that it didn't feel soft enough. I can see what see means. In one way, it doesn't squish down as much as other pillows. However, I can't say that it's hard and uncomfortable. If it did squish more, it wouldn't give me the support I'm looking for. It's a strange thing. I get what she was saying, but it still feels really good. We have a family reunion coming up and I ordered four more. Now we have to decide who gets the "good pillows" and who gets the leftovers from all of our past trials.One more thing. Unlike many other reviewers, I wasn't offered anything for my opinion. Wish I was. I just spent approx. $200 for six of them.
M**Y
Memory FoamTencal Pillow
Update on this Review: The customer service department contacted me and apologized to me that I had issues with their pillow. I explained their memory foam Tencal Pillow did not work for me and was not cool enough for me to sleep on. I suggested that they make a different type pillow made out of some other type of filling that has a cooling process for people who needs more of a stronger type of cooling control in a pillow. A pillow that can give a better cooling process control in a pillow. The customer service department was very open to my suggestions. They told me when they do produce a better cooling pillow that they will notify me. I told them thank you so much that I would appreciate that, and I would definitely purchase from them again if they offer a better cooling pillow. I was please with the service I received from Kaitlyn in the customer service department and that she would adjust my account for any discomfort on my part. I really appreciate a friendly customer service department that really tries to help satisfy their customers. Thumbs up to you Kaitlyn.This pillow is not cool as described on the website and is kinda hard and not that comfortable to sleep on. Makes you sweat a lot in your head. Would not purchase again.
L**S
Pretty happy
My daughter recommended this pillow for her father so I bought one for him and then decided I should try it also. I use to sleep on my side but was really having trouble doing that ever since I got in an accident and got whiplash. I was struggling to find just the right pillow. Well I think I have succeeded! Although it's not perfect, it has allowed me to sleep on my side once again. My only complaint and why I did not give it five stars is because I think it hot. Normally when one flips a pillow the other side is at least cool, not this one. I can sleep on my back with this pillow but it is only ok.
S**F
smells HORRIBLE LIKE CHEMICALS.
its soft... but it stinks so horrible. im just going to wait till my husband gets home ( it was a small birthday gift to him because were currently treating my cancer so were broke) and i dont want him to automatically know about the smell annd im just going to see what he thinks. if he smells it as strongly as i do then were just going to throw it away. we dont bother with returning things. its annoying and a hassle. Your customers should really know that the item you sell smell like chemicals.
K**E
High quality materials not so great sleep quality.
The pillow case is very soft and all materials appear to good quality. With the pillow case off you are able to see through the shredded memory foam casing and see the memory foam. The pillow seems to be well made. With this said, I am returning the pillows, I ordered two, one for my wife, one for myself. The first night I was awake off and on trying to get comfortable with the pillow. In the morning my neck and shoulders were sore. My wife experienced the same thing. We had pillow cases on and decided to take them off to see if this made a difference for the next night. Same results..... I found myself spending 2-3 minutes trying to get the pillow in a comfortable position each time I rolled over or when laying down to go to bed. My head continued to sink into the memory foam in uncomfortable positions. Forcing more adjusting a few minutes later. This is what caused me to wake up constantly, because it would create a pain in my neck. To sum it up, this pillow appears to be well made and feels very nice to the touch. It does not seem to provide (for me and my wife at least) a good nights sleep. Neck pain and headaches is what we experienced after the two nights we tried it. It may work for other, but just wasn't right for us. Going back to my buckwheat pillow, if you have never tried one I suggest your do.
M**E
This pillow is perfect.
I've been having neck issues for months and tried soft pillows, firm memory foam, contour memory foam, and jut a neck roll. None of it worked so I went to trusty Amazon and scoured reviews for good pillows. This is the best pillow I have ever slept on! My neck pain is gone after 3 nights and I can sleep in any position, including my stomach! The little memory foam pieces are not at all hard on your head/face and it's easy to manipulate where the support is. I will never use another pillow again! So grateful.
A**N
Comfortable Pillow BUT causes neck pain
I would love to say this pillow is great since it is initially comfortable but it has caused a great deal of neck pain in just a couple weeks. Unfortunately I don't think I'll be using it much thus making it a waste of money. Wish I would've read more reviews before buying it because I noticed a couple other people have had the same problem :(Update 6/23/16: Excellent customer service reached out to me and will provide full refund. The fact that they would go out of their way to do that without me even having to call them is very refreshing.
Trustpilot
2 days ago
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