Hello. I'm allowed only 2000 letters so I keep it short. (a) The body is from 'Calabash'. Each calabash is different from the other. So we can't & we will not promise exactly the same calabash in SHAPE. This is what we classify LARGE gourd lamp. Generally they are 35-40cm (13.7-15.7 inc) tall. The belly section is about 17-20cm (6.6-7.8 inch) wide. You should expect these dimensions, exact paint, exact design, exact bead allocation. Shape may be slightly different. (b) If your gourd lamp arrives broken, we will replace it with no cost to you. We can't offer a money back warranty but a replacement warranty. Photos of broken calabash warranty a replacement. (c) By default this product is set for FedEx 5-7 days delivery. We prefer working with FedEx as they supply air filled plastics safely. You can alternatively choose Turkish Post which will take minimum two weeks and may last up to three weeks. This service is half price. Please communicate if you want this service. (c) To enjoy your gourd lamp you will need a source of light. A base is sold seperately. There are two reasons. (1) We don't believe that you rally need it. I sent a few lamps to my friends in the US and they found a solution easily and cost efficiently. It is highly likely that you have a lamp in your house for this lamp (2) The base is heavier than the gourd lamp itself. It increases shipping cost and the cost of the lamp. It may also break the gourd lamp during trasportation. So we sell them seperately and ship them seperately. I honestly say it is not worth it. We supply a base if you want one. So please communicate if you want one. (d) Please do not exceed 35 Watts with your gourd lamps. At the end of the day light bulb will generate heat and may damage your lamp. Lamp's damages can easily be identified and we can't have responsibility over this. (e) Each gourd lamp is a CUSTOM order, made for you. Can't be returned as long as you accept to cover shipping costs both ways (returns to an US adress).
Trustpilot
1 week ago
2 days ago
