HumanWareExplore 5 Pocket-Size Video Magnifier

This Magnifier just stopped working today. it was used for about 15 minutes and was not dropped or otherwise damaged. I am so disappointed as it was quite helpful for my legally blind condition.Is there any warranty or other service that you can provide to help me in this situation. Thank you, it would be sincerely appreciated. Jim Hazley

Because of the angled mount you read at a very natural position

This device worked well. It was areplacement for one my 91-yrs-young mom uses regularly.It malfunctioned within the "trial period." My mother got the original one repaired by the company (for a fee) and got this new one repaired - no cost! The company is sending to my mom soon!!

Works great for a person who has multiple sclerosis and is legally blind to be able to read.

The repair folks at the company are responsive....I do not, however, find their blaming me for the failure of the unit to be correct or ethical. The unit when totally dark within the warranty time frame. I sent it to them, their response was the I had tried pushing the small charge plug...the micro B plug...into the HDMI port and that caused the failure, And..the cost would be $260 for a new Mother Board....free labor and repair. I told them: The HDMI port had NO cover on it to prevent it from being accidently used (it was supposed to have a cover), I never, ever use the HDMI port (used for TV or a monitor display), the Micro B is so small and the HDMI so large, how could that damage the port, etc etc. They would not agree. They held to their assessment and took no responsibility. None. And, I

Loved this magnifier - how it adjusts magnification as needed and straightens out the letters by eliminating distortion. Great product.

This is an awesome device it does everything that it said to do and it's easier to use on your cell phone camera it's very intuitive and easy to learn right out of the box