Our camera only supports 2.4G routers. Do not support the 5G network. Getting Started Is Easy Think home surveillance is too difficult to set up? Think again. Shengsite network cameras were designed to be installed by people just like you--not IT experts. You'll be surprised how easily and quickly your network cameras will be up and running--ready to connect you to your home, ready to monitor what matters most, ready to deliver priceless peace of mind. Important Tips: How to do it if the camera cannot connect it? (1) Use a LAN cable to connect the camera ,make sure both your phone and camera in same WiFi.Later ,open your App into main menu,and it will automatic search local camera .also ,you can change the network mode to wifi.I would recommend doing the initial setup with the LAN cable. It's far quicker and less complicated. (2) Delete the UID code you added.Use needle (in item package) press and hold the reset button for 10 seconds, then reconnect the camera, you can try several times to restart to connect the camera, restart button at the bottom . (3) If the WIFI signal is not good, the camera must plug in the LAN cable in Router and then manually add the camera, and then scan the camera at the bottom of the two-dimensional code or enter the camera at the bottom of the UID code. Camera connect password is: 123 Try these kinds of connection methods will give you a very pleasant experience!
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