EVERYBOT Three-Spin Robot Mop - Ultra Quiet Smart Mopping Robot Cleaner Only | Powerful Stylish 3 Spin Wet Mop for Hard Floor & Tile Cleaning with Remote Control | Large Water Tank

EDIT: Dead battery fix - Some people have had charging issues or a dead battery when they go to use it. A quick fix to avoid dead batteries is to unplug the charger from the wall AFTER you hear the confirmation tones that it is charged. If you unplug the charger from the wall, the battery will retain its charge almost indefinitely.Original review- First off, i have to say that customer support from the manufacturer/company was spectacular! I had a minor problem during the purchase (my fault), and reached out to the company and they were immediately responsive and helped me solve my problem. Second, there is an limited number of robot mops available . I researched for about 6 years before i decided to buy. The 3 pad design is unique and is only made by this company. 3 pads vs 2 pads means a 33% increase in cleaning compared to other products. in the same amount of time. Plus, the 3 pad design means it is lower to the floor and fits under cabinet kick panels and chairs making edge/perimeter cleaning successful. The other robot mops are not able to mop along edges. The brain is intelligent and does not bang into obstacles and has many sensors to protect from falling or running over things. the mop pads clean very well. If you have a very dirty floor simply spray your cleaner on the dirty parts of the floor before setting your mop in motion. ( FYI- in an unrelated topic, if you have children or pets, you should only be using "biodegradable neutral PH pet and baby safe", floor cleaner. Your pets walk barefoot and your babies touch the surface. These chemicals leach into the skin and is ingested by pets. a product called "OdoBan" has a no rinse, neural ph, pet friendly, concentrated floor cleaner highly recommended). The mop is very quiet! in fact i had to look multiple times to determine if it was still working because it was so quiet. Remember this is not a vacuum, it is virtually silent. I cleaned a 12x20 tile floor on one battery charge. And the robot was able to edge clean 3 times, and covered the entire floor at least twice. Recharging took about 3 hours. This company builds the 2 pad robot mop for Samsung. That should tell you about the quality, and that it is a good product. I will by one for my sister i am so happy with the product.

I will state up front: This was purchased in Dec. 2021 as a Christmas gift. While the gift was unwrapped for Christmas, the box itself was not opened until today (August 17, 2022). We had house renovations going on over the first half of the year, and chose not to use the device yet, so the box remained unopened. The Amazon policy is returns after January 31, 2022 on this purchase, and no product service on this purchase after June 7, 2022.I had to choose a star for the rating to actually be submitted, otherwise it would be Zero.That being said, what was purchased is not what was delivered. First, I did not realize it was an "open box/refurbished" item, not that I'm opposed to those. What I do expect, however, is that all of the parts are in the box, and it is in working condition. Sadly, that was not the case.First, the unit was still very dirty, which was the least of the issues. I mean, it will get dirty if it's being used, right? Here are the issues: First and foremost, there was no Charging Adapter supplied with this purchase. Therefore, we don't even have the ability to charge up the EVERYBOT Edge to see if it's operational. Next, the remote control supplied with the EVERYBOT Edge is not even a remote control that appears to be for this product, let alone any EVERYBOT product (see pictures).My wife did clean as much of the dirt off the product as possible. In doing so, it exposed a crack in the handle.I contacted Amazon, since the purchase was fulfilled by Amazon.Com Services LLC, and was told there was nothing they could do, since the dates above had already passed. The chat agent sent me the link to the EVERYBOT USA website and suggested I contact them directly. At this point, I hadn't even asked what potential remediation there could be (sending me the correct charging adapter and remote that were supposed to be a part of this purchase would have been a great start). If Amazon would like to state that I had until January 31st or June 7th to bring this up, since those are the terms, then I'd also like to point out that most terms include getting everything you paid for.I expected more. I wish I could review the actual product, but I guess I'll have to contact EVERYBOT directly to find out replacement part numbers, costs, etc., before I can even determine if this product works as expected.