HeybikeCityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles 23MPH Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults

Overall pros: Great e-bike for the price point, beginners, casual riding, mostly flat areas.Cons: Needs improvement on assembly. Very heavy. Uphill rides will VERY quickly kill the battery. Still need to put in lots of effort for any level of uphill riding, even with maximum level of assist.Unboxing/assembly:Bikes arrived quickly, somewhat well packaged in one large box. These bikes are VERY heavy, I absolutely needed help lifting them out of the box and most people will need assistance lifting them onto a bike rack.Assembly didn’t require a ton of steps but was a bit of a headache. The instructions are vague and some pieces that came pre-assembled were done so incorrectly (the handlebar post was not tightening on one bike- it turned out a piece in the bottom has been installed upside in factory). Luckily customer service is responsive and able to provide troubleshooting.One bike came with several scratches on the post and a broken headlight. Batteries work fine so far and can be easily removed to charge or to be quickly replaced with a second battery if you have one.Comfort: Bikes are step through which makes it easy to get on and off and are pretty comfortable for both me (5’6 female) and my partner (6’ male). Important to note that they recently changed the bike seat and handles and is different than the brown seat/handles that you see in most reviews. We were surprised to receive a black seat with NO shock absorber and black rubber handle bars. We reached out to customer service and we’re able to get the original parts sent to us. In my opinion this is a big downgrade, the brown seat we received is significantly more comfortable and a big difference with a shock absorber on the seat.Ride/battery life:The bike has levels 0-3 for assistance. It is pedal assist but also has a throttle on the right handle to use when needed- it does take a bit of getting used to it automatically taking off when you start pedaling. Even at level 3 it is not extremely powerful. If you are going uphill you will still definitely need to put in some work. If you are looking for an e-bike that can handle a ride without much pedaling/effort- this would not be your choice! For me, it’s just enough of a workout while still feeling like a leisurely ride.Battery life is decent and pretty much as advertised or maybe a bit less. There is one very very short steep incline I take on my riding trail which never fails to kill one whole battery bar. Our typical ride is about 5-6 miles of maybe 80-90% flat or only slightly inclined riding, with constant assist on and we usually have less than half of the battery left. If you are going consistently uphill I imagine the battery life will be very short. I also carry a toddler trailer attached to my bike which of course adds more weight to the load.The tires work well for our paved greenways and short spurts of gravel, leaves, sticks, etc we may ride over. Not off road enough for mountain biking or anything a bit more extreme.We opted for the saddle bags with our bikes which are so useful! I’m able to carry water bottles, diaper bag, tools/first aid kit, and a small lunch box (again, we ride with a toddler lol, always need a million things).We are not avid cyclers but do enjoy our daily rides through the local NC greenways or on beach vacations to get around town. One day we may opt for a pricier option with more battery power but for now these are perfect.

The media could not be loaded. Just rode it. My first e-bike. Really fun and got me outside. I would give it a five stars but a couple things disappointed. The seat goes down no matter how much I tighten. The fenders are a bit off, bent to the right and appears cheap. I lastly ordered with a saddle bag and it didn’t come in the box. Tried custom service with no answer so emailed them. Just waiting for return email.

Update- we love the bike! Seller reached out and has sent timeworn mud flaps/fenders for the bike. Very happy with the customer service!The fender was bent in the box and there isn’t a way to fix that as it’s flimsy plastic. It’s frustrating!!!! I don’t want to pay to ship entire bike back,

I use this bike to commute to work, it does the job, the engine takes a while to help when starting on or going up a hill (even with the throttle).The throttle handle snapped for me unexpectedly, didn't get an answer from their support email but contacting them via the order on Amazon gave me a prompt answer with amazing support. They sent me an exchange part with instructions which worked perfectly.The missing star is for the support email not being monitored and the motor being a bit weak.No regrets on the purchase otherwise. I may upgrade to a more powerful version of hey bike offering in the future.

Received my Cityscape and am loving it! Haven't had it a month yet so I'm reserving a star. It's far more comfortable size-wise than the previous ebike I ordered online (not via Heybike) The handlebars sit where it's comfortable with no odd twisting of the wrist and Heybike worked with me on having adjustable bars as had been previously pictured. I've had 2 different Heybike seats on it. Neither is extraordinarily comfy but I have large hindquarters so that's expected! The bike is beautiful (I got the white with green bags). A little issue with switching gears to & from 6 & 7, but Hubby is going to see if he can adjust to correct. I like the slight hesitation when switching into power mode...there's no unexpected jerking. So far it's been great!