Steens Richmond Combi Wardrobe, Cream

Lets start with the delivery, well that was not great. The delivery driver had to re-wrap the item in the delivery depot because the box was broken and stuff was falling out (nice driver DPD ).When I had the box opened and checked I had a foot missing,the hanging rail was bent and some corners had been damaged also.Now before I go any further I will explain that I used to work putting flat pack furniture together and have put 100's if not 1000's together over the years. I thought about sending it back but with no real sensible packaging and all the rules and reg's, I in my stupidity thought " Oh well I can do it anyway because I need it now" and I had already waited for it.Well as it went together I helped it with some tinkering and made a foot etc, but still the problems kept coming. I pushed the dowels into place by hand and one even came through the side because the timber is so thin,some of the fixings are of such bad quality that they break and as for the overall quality then forget this one.I have fixed,pushed and managed to get it done and it does not look bad when finished but anyone with no knowledge of doing this for a living or the tools I have would be stumped and unable to finish it to any standard.I am only one person but in truth this should not happen at all.

The parts which are pine - which, to to be fair, is all of it except the bases of the drawers and the back plates - are good quality and well finished. The instructions aren't the best I've ever seen but they're perfectly adequate once you've got your eye in a bit. Assembly is really quite fiddly, though, and it's taken me a good few hours to do it. There were a few holes missing (on mine) so you might need to use a bradawl or similar pointy thing to make 'starter holes' in a couple of places. I was bamboozled by the drawer runners which don't quite seem to connect to the holes in the sides of the drawers, but they work perfectly well anyway. To get the doors to hang properly you're going to need a decent amount of patience and some luck, and it'll all feel quite wobbly until the back plates are nailed on. You might want to consider a piece of hardboard/mdf/plywood instead of the material supplied for the back plates, which would help with stability. You might also want to glue the dowelling rods for a bit more grip. But that aside, it's a very decent piece of kit - if no heirloom - and good value for the price, and it looks very handsome. The size is clearly marked in the advert: this is a very small wardrobe, so make sure you know what you're buying when you order it. I'm pleased overall, and for the price it's hard to fault it.

Love the wardrobe (which is actually sitting in the hall housing coats and shoes)Very easy to assemble and feels sturdy once madeBut .. most of all I need to comment on the companies customer service ....An issue with a delivery driver meant this was marked as delivered when it hadn't beenI spoke to the seller and he spent days on email and telephone making sure the delivery was made, kept me informed and really did go above and beyond to resolve an issue which was not of his making and that he could have washed his hands of with the 'delivered' statusI am currently looking for another piece of furniture and have no hesitation about buying from this seller again

Over all the product is very good and well made, we ordered 2 of these for our bedroom and they look great.I am a joiner and so found it quite easy to build them, but get some more rigidity I bought some 4mm MDF to replace the backing board supplied.The only issue I have had is that 2 of the wooden knobs split when I screwed them on so I am after getting 2 more, but at the same time I would like to change the knobs on some other furniture to match, how do I purchase 14 new knobs.

Having never had a bad product from Amazon, I was prepared to ignore the customer reviews that gave this product a low rating. I shouldn't have been so foolish!Where to start? Firstly, the first wardrobe that was delivered was damaged beyond repair, not helped by the badly damaged packaging and the fact the delivery man could hardly carry it. He believed that the product was too heavy for the packaging that had been used. It also appeared that it had either been opened and returned before or the box was so badly damaged that it had to be held together with the delivery companies own tape.Anyway, Amazon did not quibble about its return and 2 days later I had a second wardrobe.This one was in much better condition - a long way from perfect - but would be okay for my purposes (cracks in the painted surfaces, mini chips out of the corners etc). There were a few screws missing but I found substitutes at home. The instructions (which were pictures only) were misleading and without any written commentary it was harder than average to build. It didn't help that there was a section for which I did not have any parts (some sort of blocks on the inside of the doors) and then I had an extra piece of hardboard which was not part of the wardrobe at all.Once built, it looked okay (doors didn't quite close properly but that might be me). However, there is at least 15cm above the hanging rail of wasted space and all but the shortest of blouses etc dragged on the bottom of the wardrobe (by the way I am an average 5'4" so not a giant). Additionally, the depth of the wardrobe only fits the narrowest of clothes hangers so would not fit, for example, an average size man's suit jacket.Sorry I cannot recommend this in any way.