Heybike Cityrun Electric Bike, 1000W Motor Peak City Cruiser Ebike, 48V 15Ah(720Wh) Battery, 60 Miles, Step-Thru Electric Bicycle with APP Control, 3H Fast Charging, Commuter Electric Bike for Adults

After significant research, this was the winning e-bike solution. We don’t rock climb, but we are off road on dirt, gravel, and trails. This has the ease and control of step through, plenty of power, and too many advantages to list. Hey Bike has a winner here.

The media could not be loaded. Nice for the price. Easy to put together

This bike exceeded my expectations! Very high quality and a dream to ride! Price was fair and shipping very fast!

The instructions (photo of page attached) state the upper tire pressure is 65 psi for stock tires that arrived with the bike. I inflated the front 60 PSI. A few minutes later the tire exploded. (Photo attached) My neighbor thought a gun had gone off. Thankfully I was not nearby when the tire exploded or I could have been seriously injured. The second problem I had was that the bike arrived with one of two fender screws missing. I sent the rep a photo of the screw from one side to show the representative which screw was missing on the other side. First the rep said they did not have replacement screws so she would have to send me a whole new fender. Then she emailed me claiming wrongly that the photo I sent showed the screw was not missing. This company’s support desk is totally incompetent in my view. I still have not received the replacement inner tube and tire . I have still not received the missing fender screw. I still have not been able to ride this brand new bike even once despite it arriving and having been assembled (except for the fender being attached and exploded tire) weeks ago. I regret my purchase and advise against buying this bike or this brand. Not only was the shipment incomplete, the support has been non responsive and in my opinion the bike arrived in an unsafe condition.

I ordered the Heybike and once it arrived and I put it together I noticed the rear wheel frame would wobble for lack of a better word. I requested a return label which I received. The catch is it cost you to return it. In my case over $400.00.Other than the frame issue, I thought it was a nice bike. Just be careful going in tight corners the back wheel tends to wobble enough to lose control.

I really like the Heybike. I bought the orange and it is beautiful. It rides well and was easy to put together. I highly recommend this electric bike after a lot of research. I did already recommend it to someone else who ordered it.

The media could not be loaded. The bike is beautiful and the many features on it is great but there are 2 blaring problems. First the less of the 2. It does have a throttle but it is set to the PAS level. If you have in on PAS 1 and use the throttle you can only go 6 mph at full throttle. If you set your PAS to level 2 and throttle will allow you to go a little fast with full throttle. On and on to PAS 5 where with full throttle you can get the max power. But then if you start peddling the bike will take off at full throttle. The second problem and the reason I am returning the bike is the structural problem between the front of the bike and the rear. With this being a step thru bike the only hard point between the front and back of the bike is at the bottom just above the peddles. I can take the front of the bike and start pushing it back and forth from right to left about an inch and the rear of the bike moves about 4 inches. Trying to ride the bike any time you turn a little to the right or left it starts an oscillation. At speeds above 15 mph the shaking is terrible. I have owned 2 other electric bikes and this is the first time I have seen this. The wife loved the bike until she rode it.I can not let her ride this.

I had been looking to purchase two commuter comfort style e-bikes in the $2,000 dollar range for my myself and my wife. In my area we had very few opportunities to actually test ride any of the bikes on our list. So your stuck with the decision to purchase sight unseen and without knowing if the bike will be a good fit for you. Since I am 6ft,1 and my wife is 5ft,7 Heybike Cityrun gave us everything we where looking for. We purchased one Cityrun, road it and purchased a second. Customer Service has been excellent and they have answered all of my questions in a timely fashion. If you are looking for a comfort e-bike Cityrun should be on your list. At $1,299 it a great value a quality well made e-bike.