Two hours, many calibrationa, 1 minutes later: "The tank is empty or removed" error message that doesn't go away. Frustrating. Help?

Please follow the steps below to calibrate your fountain step by step: 1. Place the base separately on a hard, flat surface. 2. Enter the DEVICE SETTING and Tap the "Calibration." 3. First Step: Confirm and Calibrate the base first. (Do NOT place the water tank or anything on the base.) 4. Assemble the tank without adding water and install the filter(pump, water pipe, water tray, filter lid, and spout). 5. Second Step: Place the water tank on the base and confirm the calibration. (Do NOT add water and install the filter.) Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Is this cat water fountain suitable for dogs?

Hi friend, Thank you for your question. This cat fountain is not recommended for dogs, only recommended for cats. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Will this send a push notification to my phone when the water level is low?

YES. You will receive a low water alert from the APP, but you need to turn on the notification permission for the PETLIBRO APP on your phone first. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

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Description

💧 Stay ahead of dehydration—because your cat deserves smarter sips!

EASY CLEAN WIRELESS PUMP - Detachable tank and wireless pump make maintenance a breeze—no tangled cables, no hassle.
PAW SENSE HEALTH MONITORING - Get clear, actionable hydration reports to keep your feline friend thriving.
SMART ALERTS ZERO GUESSWORK - Receive real-time water level updates and filter change reminders to never miss a beat.
HYDRATION GOALS AT YOUR FINGERTIPS - Set and track your cat’s water intake effortlessly via the intuitive app.
WHISPER QUIET STAINLESS STEEL DESIGN - Sleek 304 food-grade tray with ultra-quiet 23dB pump for peaceful hydration.

The PETLIBRO App-Controlled Cat Water Fountain combines smart 2.4GHz Wi-Fi connectivity with a multi-layer filtration system and real-time hydration tracking via the PawSense app. Featuring a BPA-free, 304 stainless steel tray and a whisper-quiet wireless pump, it ensures fresh, clean water while providing health insights and smart reminders. Designed for easy cleaning and safe operation, this fountain is perfect for all cat breeds and life stages, backed by a 24-month quality guarantee.

Specifications

Product Dimensions	23.11 x 19.05 x 16 cm; 952.54 g
Item model number	PLFF005
Breed Recommendation	All Breed Sizes
Pet Life Stage	All Life Stages
Flavor	cat water fountain
Allergen Information	BPA-Free
Color	White
Size	Fountain
Number of Items	1
Quantity	1
Care instructions	Only recommended for cats, The device only supports 2.4GHz Wi-Fi networks
Special Features	Cat Water Fountain with Stainless Steel Tray, Drinking Data Monitoring, Easily App Control (Only Supports 2.4GHz Network), Easy to Clean, Pet Water Fountain with Wireless Pump (Easy to Clean)
Specific Uses	App Drinking Data Monitoring, Cat Water Fountain with Stainless Steel Tray, Easy to clean, Only Supports 2.4G Network, Use the Cat Water Fountain to Keep Water Fresh
batteries required	No
Voltage	2.4 Volts (AC)
Item Weight	953 g

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.