VFLBS42 Stainless Steel Vent Free Fireplace Insert, 42" NG or LP

I cannot comment on the product because I never had a chance to install the fireplace. The first delivery was returned as undeliverable by UPS without my ever seeing it. I thought it must have been damaged in the truck after it arrived locally. A replacement was sent. This time the fireplace was delivered but I wouldn't even describe it as being packed in a box. Pieces of cardboard had been taped around the fireplace in a hodge-podge fashion. There was nothing protecting the bottom of the fireplace. A cardboard top had been taped on top of the fireplace, but the cardboard on the sides had been torn and the fireplace, of course, was dented and scraped. I figured if this was how the first fireplace was packaged, no wonder it had arrived in an undeliverable condition--no padding or protection at all. UPS picked it up the next day, and Amazon.com sent a third fireplace. Never got to see this replacement either. It arrived locally and once again was sent back by UPS to an Amazon warehouse as undeliverable. Of course, my money was returned. I sent messages via feedback and talked to a customer service representative to try and inform Amazon that the packing and packaging of this item needed to be investigated. Whether it is the fault of the vendor or the fault of Amazon warehousing, something needs to be changed. I will not reorder from Amazon because I feel quite sure a fourth fireplace would only arrive in the same condition, and I hate to cost the company so much money for transportation. This is quite unusual for Amazon in my experience. I've gone to Northern Tools to find an equivalent replacement.

I bought this for my wife for Christmas and then built a mantle around it. It looks awesome! Don't go cheap on the logs that you put in there. You will spend $600 and up for a good quality set so be sure to count that in. The total project ended up costing us around $2000 but that came with a slate tile front, a mantle big enough for a 70" TV, decorative wooden trim, and a 4' book self on both sides. This thing took over our wall and was well worth it. I ran the gas line to a 100lb propane tank outside and use one per winter as supplemental heat.

It took a while to receive the firebox. But Amazon was very helpful making sure I got everything I needed. It was install just in time for the cold weather

Like others had reported, the unit arrived damaged. Appears there was something heavy on top of the unit causing the fireplace to buckle in the back. This resulted in cracked fire brick liner and inward dents on the back of the unit. For now I'm giving it 1 star since the manufacturer can't seem to ship the unit to handle real world shipping conditions. Crossing my fingers because I selected a replacement unit to be sent. If that unit arrives damaged then I'll leave at 1 star and purchase a different model and brand. IF it arrives in great condition, I'll update this review after we get it installed and use it...

Amazing

I received this item in pieces, the back stone wall was pretty much a pile of crumbled concrete. I called and they said they would give me 20% off , i fixed the back wall which cost a lot more than the 20% i was reimbursed. I will not order again from amazon....

The package was damaged when it delivered and the driver said it was only a scratch on the carton. Later we discover the heat reflector was shatter inside and the stainless was dented.

After going through the process of going back and forth with 3 of these I decided to keep this beat up one and glue the tiles back together.