Hello.Dr R & D team has produced this portable smoker grill through three years of research and development. We are determined to help every user who likes a smoky barbecue make their own favorite food.

How to get the maximum smoky flavor?

At the beginning of designing this Hello.Dr protable pellet smoker grill, a "smoker" gear was added to ensure the food will get the biggest smoky flavor.

The machine is not working and the display screen shows an "ERP" error, what should I do?

1. When connecting the power supply, leave the knob in the OFF position.

I am unable to ignite it properly, and the display shows an "ER2" error. What should I do?

ER2 indicates ignition failure because the internal spiral part is stuck by pellet or the igniter is damaged. Check the heat of the igniter and the movement function of the feed screw when ensuring that there are no pellets in the combustion tank.

Desertcart Logo

Deliver to Ukraine

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🔥 Grill Like a Pro, Anywhere You Go! 🌍

PORTABLE PERFECTION - Compact design for effortless transport on all your adventures.
ELEVATE YOUR BBQ GAME - Experience rich, wood-fired flavors with every bite!
GUARANTEED SATISFACTION - 3-year warranty ensures your grilling journey is worry-free.
SMART COOKING MADE EASY - Intelligent temperature control for hassle-free grilling.
VERSATILE COOKING FUNCTIONS - 8 cooking modes to satisfy every culinary craving.

The Hello.Dr Portable Electric Smoker Grill combines innovative woodfire technology with intelligent temperature control, offering a versatile cooking experience with 8 functions. Its compact design and large capacity hopper make it perfect for outdoor adventures, while a 3-year warranty guarantees your satisfaction.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.