The Problem Solving Memory Jogger (2nd Edition)

As a professional Quality Improvement Trainer for the past 30+ years, I have used the 7 Step Problem Solving/Process Improvement Model as a basis for my training sessions. The Problem Solving Memory Jogger, in my estimation, provides the most complete and concise coverage of the model. Each Step is clearly explained, detailing what you need to do, what tools to use and how to use the tools. Detailed examples are provided to demonstrate the results. The Second Edition of this Jogger has expanded the examples and provided additional tools useful to the individual or team.Most organizations I have worked with want a consistent and easy to use process for Problem Solving and Process Improvement. The Problem Solving Memory Jogger, 2nd Edition is not only the most concisely formatted source I have found but also the best information for the least cost.

the methodology that is showing is very clear and is something that can support the organization

Got a problem you need to quantify? This small volume probably has the answer. Has a large number of possible solutions. Easy to carry around.

Nice step by step explanation of the tools and when and how to use them. Makes a good standard text book for a company.

Portable useful tool

It is a small pocket book with quite a bit of information, charts, and processes to help solve difficult challenges in business and life.

This ProblemSolving Memory Jogger isthe best guide for anyone trying to implement root cause analysis process, especially that satisfies CMMI CAR process area's requirements.

Good interesting book. You can read it if you a newcomer or a professional who wants to review your knowledge.

A little pricey but it's a pocket book, perfect to take anywhere with you !Good summary, touch all topics. I'm happy with my choice. But, reminber : it's a pocket book as in it's going to fit in your pocket. I was a little surprise by the size, but the content is there.

Das Buch ist eine schnelle Einführung, ein Rezept. Ich verwende es in Kursen, da ist es sehr hilfreich, dass die Teilnehmer das Buch in wenigen Minuten zur Verfügung haben.Zu verbessern: Manche der Bilder / Tabellen sind "overdesigned" und lesen sich schlecht.

Very small print can't read it even with medical glasses.So I haven't read the content of the book yet.

Format is surprising. To little for my 46 years old eyes!