Customer Mania!: It’s Never Too Late to Build a Customer-Focused Company

Enjoyed reading this..Everyone related to service industry must read..

Great book that help you have the right focus on both employees and customers. Tons of practical wisdom that can be applied to every day life.

Nothing bad about this book

I bought this book because I like reading about business and seeing new ideas I hadnt thought of. Unfortunately while this is a interesting book it does not hold true to real life. I had a issue with one of this companys locations and got no answer even from corporate. The book paints a good picture of how a business should run but its fiction for me.

As a small business owner I found this books extremely helpful, and used it to continue training my managers and staff. Also good advice for compensation package ideas and performance evaluation

I've remained an avant supporter of Ken Blanchard for years. Personally and as a sales trainer, no one identifies the phyce of a salesperson better than Blanchard and his collegues when it comes to basic sales philosophy and psychology.