Confer Plastics Two Tier 36" Wide Storage Hot Tub Step: Durable, Multi-Functional, Non-Skid Spa Steps, Easy Installation, Sturdy, Long Lasting Upgrade to Your Space. Proudly Made in USA. - Grey

The steps were packed well and all parts included. I had a friend assemble them and the process took an average amount of time, certainly not quick. Instead of using a mallet which is suggested, he used the palm of his hand to gently pound parts together. I'm using the steps for a tall ice bath that is too difficult to step into without assistance. I bought this particular brand because of the handy storage in the top step and the durable plastic finish. The steps are a little pricey but well worth the peace of mind knowing they will last and be supportive.

I am giving this five stars because of how it functions as a finished product.However, it DOES NOT come fully assembled as currently advertised. It comes in pieces!!! Repeat: ASSEMBLY REQUIRED. WITH TOOLS. To assemble this thing, you need an electric drill and a wide rubber mallet. I cannot emphasize enough that you NEED that mallet to give it a few swift swats to make a few of the pieces fit (they're snug, as they probably should be for a weight-bearing step). A rubber mallet will not leave marks on this thing or break it, whereas a hammer might.The four screws are for four holes that are not predrilled. However, they are self-tapping screws, so if you're careful, you can drill them straight into the plastic in recessed indentations obviously molded for this purpose. Two of my screws did not go in easily because they ended up being a tiny bit crooked (and I'm not a novice with a cordless screwdriver -- just a normal guy in a typical hurry). But even so, the crooked screws still did their job -- the plastic seems to be fairly thick.Despite my gripe about the thing not coming fully assembled as advertised, it looks and functions fine. There is AMPLE space for my spa supplies in the 36-inch model (including tall bottles of chemicals) -- I'm extremely happy with the space. The storage space does not lock, so they advertise that you need to be wary of storing chemicals in it if you have kids (as if anyone with toddlers would let them play unsupervised around a spa that they could climb into with the help of those very steps -- duh! Lawyers.)Also, the color will look like plastic (semi-gloss in appearance). I bought the two-tone redwood steps and the redwood color looks lighter to me than in the pictures, even in the shade where my spa sits. But it's really not that bad -- but let's just say there's no hiding the fact it's plastic. It took only a few minutes to get used to and it looks sort of sharp and inviting. And it's a definite improvement over the rotting wood steps it replaced.P.S. I think it took me longer to write this review than it did to assemble the steps.

I waited for several months to provide this review in order to really test the integrity of these stairs. Let me just say first and foremost the instructions are crap and absolutely not a 1 person job no matter how many times you watch the video. Secondly why in the hell aren’t there holes predrilled??? Pretty sure we would all happily pay a few bucks more for predrilled. Now that I’ve got the negatives out of the way, I can say the size, colors and overall look of the stairs is excellent. We used them as stairs for our deck and they work really well. BUT because they are plastic the stairs are firm/hard in the colder temps and feel very soft and spongy in the summer months. And I’m not talkin Vegas heat. They feel soft and spongy in 80 degree temps. So I’m still overall concerned about the longevity and that the stairs will crack and break sooner than they should. I am happy with the purchase and feel there is value to them if they last for more than a year or two. For the price my hope is they last at least 5. Unrealistic? Maybe. But I’m sick of paying for things with too short of a shelf life to justify corporate greed.

Guess you get what you pay for: not cheap, but the Amazon price was substantially better than getting this from the spa store. I wanted steps with storage, so limted options out there. Video is helpful in putting it together. Would've been easier with two people, but I did it myself. Functions well, just the right height for my needs, easy to move around but sturdy. Textured surface feels secure under-foot even when wet.Importantly - I had a warranty issue, messaged the company for assistance on a Sunday evening and received a response and solution literally within minutes! Replacement part was sent with zero hassle, and received promptly. Quite pleased with both the product and warranty service.