The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

using examples from his life at Disney, Cockerell shares specific examples of how to wow customers, fix problems and exceed their expectations to earn loyalty. It was an easy read and a relaxed writing style with lots of real-life examples to drive points home. highly recommend

I'm a customer service supervisor and this book is now the talk of the department. I've shared this book with several other people and they are hooked!

This book is full of common sense advice that is not so common these days.I loved all the chapters!

If you interact with other human beings you can benefit from the principles Lee Cockerell lays out in this book. If your business involves interacting and meeting and then exceeding your customers' or guests' expectations then the principles in this book will help you achieve that goal and enhance your bottom line at the same time. Even if you are an IT Project Manager like me you can learn and be reminded of the common sense rules of human nature and how they can be applied in whatever business you are in.I recommend you follow Rule #40 and get your copy today!

In a world full of cookie cutter customer service theory, Lee Cockerell is the ultimate craftsman.Hands down the best the world has seen, because Lee's wisdom comes from doing it on a massive scale for a long, long time - leading 40,000 Disney employees for nearly a decade of sensational world-class service.There is no theory in Lee's book.Only results - world class results.The brilliance of "The Customer Rules" is in Lee's profoundly simple, and simply profound approach.Never get bored with the basics.Ever.Sensational customer service doesn't have to be complicated.It's really just common courtesy, which is no longer quite so common.These 39 Rules will work for anyone, in any organization.

I don’t leave many reviews, as a matter of fact I don’t leave reviews at all, but I just finished this book and I’m so impressed I couldn’t not give five stars.It is simple and fast read (appreciate those being a foreigner), each chapter is concise with the great life examples. This book should be a part of onboarding packet for each employee , irrespective of industry. Great material!

This book is so good it made me want to send it to my home office. Lots of gems. Sometimes we need to be reminded of some of the things in here. Be nice. Simple, but so hard to find. I've always said to the people I interview,"I look for nice. I can train you on the skills you need, but I can't train "nice"." It's either there or it's not. Most of the lessons in here are things people who have worked with the public for a long time already know. But people who are new to the customer service field can use this book to gain some experience the easy way instead of having to learn everything the hard way.

This book has been totally life changing for my team at work. Practical principles that you can apply to every area of your life. Listened to Lee Cockerell share the concepts behind this book and his passion to see people perform at the top of their game was so motivating. I encourage anyone in sales to take the time to invest in the small yet powerful book.