Patients Come Second: Leading Change by Changing the Way You Lead Hardcover – March 19, 2013

"Patients Come Second" is a stellar read that not only captivates but also educates. Berrett and Spiegelman's approach is refreshingly practical, offering insights that are both engaging and actionable. This book is a testament to their wealth of experience, providing readers with valuable perspectives and strategies that can be applied in various professional settings.The authors skillfully navigate through the complexities of patient care, shedding light on the importance of prioritizing the well-being of healthcare professionals. From leadership principles to real-life anecdotes, "Patients Come Second" delivers a compelling narrative that resonates long after the final page.In summary, this book earns a well-deserved five-star rating for its depth of content, practicality, and ability to hold the reader's attention. Whether you're a seasoned healthcare professional or a newcomer to the field, "Patients Come Second" is a must-read that offers invaluable insights for personal and professional growth.

I am a retired Paramedic and spent my life in pre-hospital emergency care. Recently, I was chosen to lead a team at a large healthcare organization. During my interview, this book was mentioned by one of the VPs, so I immediately came home and downloaded it to read. WOW! This book really sets the bar for me going forward into a new career and I am excited about the opportunities to lead a passionate and innovative team using this book as one of my tools. It was a great read!

I picked this up because I am a jew officer in the Army Medical Service Corps and this book is on the Corps Chief's reading list. I am not sure how useful this book's content would be in the army, as a lot of this "feel-good" type of leadership is typically frowned upon, but it had some good key points that could apply to even military leadership.Like others said, it is a very easy read. Rather campy at times, a bit too self aware, and full of what some might consider some shameless self-promotion (the writers use their own businesses as prime examples several times). Still, it refreshed my thinking about leadership, and could be useful as a topic of discussion, especially its key points about employee engagement.

This book has an eye catching title that pulls you in to read it. I would highly recommend all decision makers in healthcare to read this book. It is written by those with experience in healthcare leadership that want the quality and patient satisfaction that we all want. How we get there is what is so refreshing about this book. Those that deliver that care and have various roles in the hospital setting are the proximal cause of patient satisfaction and quality of care. Why are we not concerned enough about those that deliver this outcome as people with the same feelings and reactions that all humans do. Healthcare reform has driven changes more rapidly and more extensively than at any time in history. Quality measures are uncoordinated with each other and incrementally accumulate with no national or state level organization that oversees what might be excessive expectations for healthcare providers to achieve. This book brings home the need to look at this issues in leadership at a hospital level as we hope that our national leadership catches up to what the problems are accross the nation and in many ways around the world.Excellent, refreshing and effective.

Wishing i could have everyone read this book and apply these principles for their own service co-workers. I have worked at facilities that have prescribed to this type of thinking over years and years, and the fruits of these efforts lead (more or less) to closer knit, connected communities of individuals with common goals, you know 'families' with purpose. In my experience, these families have excelled at whatever their task is. And I have been in other organizations where difficulties in management and putting out fires all day are the only mode of operation, making it difficult for anyone to invest themselves in that organization. I am glad that this book lays it out and gives some of these principles categories; it shines light for all to see what things affect the organization from the ground up-- for better and for worse. The writing style is interesting and engaging. And the book is filled with suggestions and examples that help the reader to understand "the author's point" Great Job.

Much of the information in this book can be found in numerous other leadership and management books. Nothing new here but well written

Brilliant! I loved this book so much and got so much value out of it, I just bought the Kindle version after reading and underlining every other line in the hardcover version. As a recent cancer survivor, lifelong "perpetual patient" and customer service expert, I have experienced the good, the bad and the ugly when it comes to "patient care". This book convincingly builds the case for more compassionate care being essential to better outcomes, compliance etc, and that in the ever more competitive health "care" business, such care or its lack, will likely mean the difference between success or survival for many medical organizations. More importantly, the authors teach you, from their experience doing so, HOW to go about building a "culture" that will result in the kind of loving care patients want and need in order to remain loyal for a lifetime. NO matter what business you are in, healthcare or otherwise, read this book. LOVE your employees and they will reciprocate in kind with your customers. So simple and yet profoundly accurate and actionable. Well done!

Great book for every member of a healthcare team!