NapoleonPRO825RSBIPSS-3 Rear & Bottom Prestige PRO 825 Propane Gas Grill with Power Side Burner and Infrare, Stainless Steel/Gas Grills

I spent about 2 months studying grills, on average 2 hours a day. I studied the videos and professional reviews. I used my 35 years of grilling experience. I currently own 7 grills across two houses (Weber 22" kettle, Weber 28" kettle, Weber Genesis II, Traeger pellet grill, Weber portable, cabinet smoker, and a 48" all stainless off brand grill (which is useless because of uneven heat distribution). My wife gave me an "unlimited" budget. Seriously. I looked at everything. Called bbqguys, and the Embers Fireplaces and Outdoor Living in Colorado and got their opinions on grills that they could view side by side. Reveiwed tons of amazingribs.com reviews. Red hundreds of consumer reviews. I tried to stick with market share leaders as off brands had inadequate review numbers.Most of the brands have a fatal flaw, or flaws, that ruled them out:Weber-Im a fanboy but recent models have low grade stainless steel that rusts. Game over.Blaze Lux- hood too short to allow adequate room for rotisserie, there is a massive hole in top of rear cabinet creating wind issues with burners, numerous reports of difficulty with low temperatures. Videos and customer complaints report too much grease trapped on the burner protection trays, causing grease flames on food. Game over.Blaze Pro - same problems as Lux, but the hood is taller so rotisserie problem is solved.Lynx - the ceramic briquettes trap the grease and burn it, giving food burnt grease taste and excessive flamesDCS- a great grillHastan - a great grillFlame King - a great grillMy reviews of the Napoleons had a few flaws mentioned. They complain:1. The sheet metal is too thin. It is not a tank, but the sheet metal is certainly adequate everywhere for its purpose. It will cosmetically dent if you throw a rock at it. It will survive all normal use without a problem. I dont know that I would want it heavier, it takes 2 people to move it about already except on the flattest of floors.2. It took too long to set up (5 hours reported). What the heck? It came virtually fully assembled on a pallet. All I had to do was attach the side shelves, and place the removable bits into the grill box. An hour. Maybe the manufacturer newly started assembling?3. The doors dont line up. Seriously, they look fine. If you get on your knees and carefully study, they could be off by 1 or 2 mm. Uh, so what. Trivial, not important, unreasonable. Tesla cars have bigger panel alignment problems than that. I think that previously people had to set up the cabinet, and if you werent on a perfectly flat indoor floor surface you would then wind up with not exactly 90 degree attachments, and then the doors would be off.4. Random stuff arrived broken or broke later. Mine arrived flawless and works perfectly so far. Shiit happens. Get over it. Most say Napoleon fixed it if given a chance anyway.5. The cabinet (cart) seemed cheap. Well, it is actually pretty good for how cheap it is. The more expensive brands charge two thousand just for that cart. This one has a cart for half that and it is quite adequate. Seriously, it a great cart for the money. My biggest complaint about the Napoleon, honestly, is the cart sides, back, and bottom are not stainless but painted galvanized steel. The back of the grill box itself is also painted galvanized steel. Rusting out is the reason Im having to replace my Weber Genesis, a grill I would otherwise love. The Genesis' non stainless cart pieces, especially the bottom, completely rusted apart (while the stainless front and side shelves are completely fine). Mark my words: with the Napoleon, water will come in the vent holes on the sides and back, sit on the bottom of the cabinet, and the cart bottom will rust to nonexistence in 10-15 years. Put on that rain cover religiously, and I expect you will be good for 15-20 years. If you live near salt water dont even think about buying a grill without all stainless.My favorite Napoleon features:1. Looks great!2. Incredible value!3. Large wheels on one side of cart let me do rough terrain like door thresholds. (Only the Hestan also has oversized wheels)4. Burners that are turned on are a different color than off burners (noone else has two colors that I know of)5. The grills are rock solid. More expensive grills have even larger grill rod diameters, but according to amazingribs.com these larger grill bars are a detriment because they add char while subtracting from the percentage of the more desirable toasted flesh.6. Has all the options7. The stainless steel burner protector/heat deflectors are tried and true. Every other method I have studied to keep grease off the burners burns too much of the grease causing grease fires and/or sooty tasting meat. Gross.In the end, there were only a few grills I would consider. The Napoleon, DCS, Heston, Fire Magic, Kalamazoo. Why did I get the Napoleon? I decided I really wanted the larger wheels of the Napoleon and the Heston, so I can move the grill around between multiple decks and across door thresholds. The Napoleon at 350 lbs is heavy enough, the Hestan at 500 lbs seemed back breaking overkill. All the other brands dont have the big wheels, and 4 little caster wheels is a joke on grills at these weights. In addition, virtually all luxury brands have 25000 btu burners and would require a 3/4 gas line, and I only had a 1/2" gas pipe without tearing up my floors. Everyone with inadequate natural gas supply complains of cold spots as you go from front to back and from center to the grill sides. And finally, these more expensive luxury grills with their more massive interior components have a longer warmup time. Im doing a gas grill for speed. The burners that put out 25000 btu often have a problem producing grill temps under 300 degrees (Im especially looking at you Blaze). The high heats are rarely the problem as every grill can turn meat into a black crisp. Its the low temps that separate out the better cookers from the lesser. The Napoleons are a crazy value.

I LOVE LOVE LOVE LOVE LOVE LOVE this 825 Prestige grill. I have watched so many different bbq grill and smoker introductions and their pros and cons. After some considerations based on what I need, I decided to purchase this Napoleon 825 prestige grill. The assembly of the grill was easy for a first time high end grill owner. During the assembly, I did encounter two minor problems. One was the wok grate was stuck between the lid and base at the manufacturer's assembly line and one of the drip trays for the grill is missing. I immediately contacted the seller, Mr. Mike West, the owner of the BBQ Island in Arizona. His speedy response surprised me and he solved the issue with the jammed wok grate for me very fast. I was grateful for that. As for the missing drip tray, Napoleon immediately sent one to me and notified me the same day. I have read from other Napoleon grill owners commenting on how good Napoleon's customer service was. It is true. The customer service from Napoleon is top of the line.The grill didn't get to be used until the 4th of July party. We grilled steaks, vegetables, grilled crispy potatoes, baked pizza and bread. The first time I used it had everything blackened because I didn't realize it could generate high heat in a short time. Two minutes on high is all you need to get ready to grill. I should have practiced before the party but it all worked out since I prepared the materials more than we needed. Now I only use low heat because it is hot enough to do the job. After the 4th of July my cooking range inside the house broke down so 825 Prestige is my go to range now. I get excited every time I need to cook on the grill because I am FINALLY getting the " WOK HEI " effect that I didn't get when cooking inside the house.This grill is pretty and it handles all I need to make food, bbq, searing steaks, bake bread, bake pizza, stir-fry...etc. There are other functions that I have not explored yet like, rotisserie and smoker. If I have to complain about this grill, it is that it will be nice to have a place to store the rotisserie shaft. Still, this grill deserves a five star+ whether or not there's storage for the rotisserie shaft. It is a perfect investment for me and I don't need to look around for a new grill anymore.

I have just received this grill and cannot say anything about how well it performs under fire. Too cold to do any grilling in MI now, but I wanted to make sure I have it all ready for the season. So first impressions and assembly gripes only.Let me prefix by saying that I have done a lot of research since the end of the grilling season and this was the top contender. I was looking for a grill that had stainless pit and heavy gauge stainless steel burners. Most grills out there only have stainless steel on the surfaces that are facing the eyes, but regular steel in the fire pit. And the regular steel will rust through very fast.Besides the materials used I liked the design of this grill for a couple of the reasons.So, the GOOD:1. The bottom of the grill pit is removable for easy cleaning by sliding out from the front like a tray (genius!). No longer I will have to be reaching in between the burners to scrape the drippings, which do accumulate no matter what they say about them "evaporating" on the heat dissipaters.2. The bottom of the grill is slanted towards the back and whatever liquids get on the bottom are supposed to drain into a drain tray, which is also a removable and as a bonus the grill comes with a set of disposable aluminum tray liners.3. I like that there are lights inside of the grill. Hopefully they will operate for a while without deterioration and can shine the light on the grilling surface.4. I also like the light that can be turned on inside of the grill cabinet. It illuminates the propane tank and 2 shelves quite nicely.5. I like how think the vertical walls of the grill pit are. Hopefully they will not be bulging out with time, and pulling the burners away from the gas orifices, thus degrading the burning efficiency. This happened with my old "stainless" steel grill.6. I was totally amazed with the way the main burners light - there is a piezo lighter (no need for batteries) that lights up a veritable flame thrower that projects flames along the main burner tube and lights up all holes quite efficiently. Hopefully it will not clog up with use.Now to my gripes (some with illustrations):1. This one irks me to no end! Every single edge of the sheet metal that was stamped has sharp burrs. Every single edge of the grates has sharp burrs. You would think that for the money that they charge you for the grill they could put a grinder to use and deburr the stampings prior to welding them together or otherwise assembling. I spent easily 3 hours with an angle grinder systematically removing burrs where the hand can catch them. And upon a second day inspection I can tell you that I still missed a few. Plastic trim on the side shelves is also sharply edges and is hard enough to cut you or successfully remove skin from your knuckles. No easy way to deburr this without accidentally scratching the new and shiny surfaces.2. The warming rack grille has rust staining on it. See the picture. Hopefully it was a result of welding and the rust will not continue eating through.3. Bumper mounting holes on the side shelves are not drilled in the right places. See the picture. Material there is thin enough for a quick work with the metal file to elongate them enough, but WHY ME and not them drilling the holes correctly in the first place?4. Assembly instructions are befuddling, to put it mildly. I included 2 examples for your perusal. They are pictures only, which could be a powerful language-agnostic tool, but not in this case. The first example shows mounting of the side shelf, which should be as simple as removing the 4 machine screws from each side. Depending on how generous the factory team was some of the screws will have a plastic washer under the head, which needs to be removed for the final hanging of the self. The way it is pictured in a tiny inset (circled in yellow for your convenience), it is not clear which screws need to be removed becasue there are 2 sets of bottom screws - upper set that is holding the temporary loading/unloading black steel bracket, while the set of screws below is holding the threaded plate inside of the grill into which the top screws are set. So if you unscrew the top and bottom set completely, you will drop that threaded plate and you will not be in a good mood at all, when trying to lift it back in place.5. The second example has to do with the central shelf support stand plate (? hopefully the right terminology, because again - no words were used in the assembly instructions). It show 2 screws in the upper corner (circled in yellow again), but it actually takes 3 screws to mount - two go into the bottom and one into the back wall. And the back wall does not have the key hole as pictured in the instructions. It is a straight hole. So you need 2 people to put this little support wall in place, because unless you are an octopus with 5 feet long arms without any joints, you will not be able to easily align the holes in back. I wish this support wall could be mounted at the factory. I understand why they would be hesitant to put the shelves in - those could be dislodged and damages in transport, but this can be screwed in and stay in.6. Speaking of the shelves. While nicely lit by a built-in light, the top shelf is mounted lower on the left than on the right. Again, possibly somebody changed the design of the central support wall and forgot to update the overall specs.7. Another bad one - a mystery of the missing power switch (see the perp circled yellow in the next image). This little fella is not mentioned nor pictured in any of the installation instructions. I like the idea of the grill being powered by 110v for lights. But after I plugged it in, the lights did not come up. Spent and hour swapping extension cords and removing the transformer (visible in the shelves picture on the back wall above the top shelf) to test the voltage. Got 13V AC, so that works. Then I had to trace every wire (all hidden from direct visibility) with my hands, while bracing myself for inevitable interactions with sharp burrs, and after some tugging and pulling this switch descended from some hidey place. After that it was just a matter of hanging it in its proper hanging spot. Not the best spot for a switch to be mounted, mind you, because in addition to the main power switch, it has two buttons - one for turning the shelf lights (ironic, because your need a light to find that light button in the dark enclosure...), and the second button that is still a bit of a mystery to me. If I read the pictogram on it correctly it may be the proximity sensing switch that is supposed to turn on the "advertisement on the floor" projection light, but that projection always stays on, ignoring my button clicking. I wish its existents was mentioned somewhere besides the part list.8. I also do not like the rear rotisserie burner. It is advertised as an "Infrared Rear Rotisserie Burner", which to me means ceramics. Instead it is a steel plate with a regular tube burner behind and some creative slots cut in the front. The side infrared burner is what you would expect - the ceramics with multiple holes.9. Remember how I mentioned that the bottom of the grill pit is removable and that I love this feature? Well, the bad part of it is the material is extremely thin. I have my doubts that it will survive 2 seasons even being cleaned regularly. I think it is 20 or 32 gauge only.To summarize - I am definitely planning to get the best out of this grill and hope it will serve me for a long time. Impressive design that should make the maintenance easy. However, I am really bitterly disappointed with the quality of stampings and manufacturing. Paying $3k gives you some high expectations, which were not met here. Spending over 3 hours on deburring this expensive tool is not my idea of the time or money well spent.And it appears that it was not properly mounted to the pallet for transportation. Fortunately no damage or missing parts.

After having this for 2 weeks now,, dealing with Napoleon Tech Support has been a trying time. However I kept trying to get someone on the phone for weeks to get the grill hooked up and set up. This is a more futuristic and feature packed grill than my Weber Summit, which I still own by the way.This grill has all the bells and whistles on it, but what good is it , if you cant reach anyone on the phone.Yesterday 7/24/2023 I called again and i finally got someone on the phone and stressed my concerns on the grill and the lack of customer support via phone. He did tell me they was in the process of upgrading there systems and short staffing. So I was patient, and let me tell you it was worth it.I downloaded and agreed to something on my phone and the tech was able to do video chat from my phone so he could see my grill... which I have never had before. It was a flawless video chat. He explained everything in detail showed me where some parts needed to go on the grill again explaining for me to understand that this grill is a beast and tank and well built with all the extras. After going thru all of that and registering the grill for me.... whatever doubts I thought I had was surely gone when I got off the phone with Steven from Napoleon. I cant wait to fire up this Beast!!! Happy Grilling

I've been using webers for a long time, when my old Genesis hit 10 years I decided it needed to be replaced. After much debate, I chose to go with the Napoleon.I just cooked for 60 on it and it handled it no problem. I also just used the rotisserie which worked great. I've done everything from ribs, burgers, steaks, dogs, brats, whole chickens, etc in it within the first few weeks. This thing is legit.It is as impressive to look at as it is to cook on. A serious head turner on the deck.Is it worth it? That's hard to justify... This is definitely a splurge, but if you do go for it you won't be disappointed.My only two complaints1). How in the world does it not come with a cover at this price point?2). There is no convenient place to store the rotisserie bar when not in use. I added some retaining clips to the back of my grill so I can store it behind the lid. Would be nice if there was something from the factory here.