Spectra - S2 Plus Electric Breast Milk Pump for Baby Feeding - Convenient Breast Feeding Support

Second time mom here, my first born didn't latch and I had problems with my milk supply due to medical conditions and I was advised by a lactation consultant to rent a hospital grade pump, which we didn't because it would be too costly to do it and even more costly to buy one... so we stick with the electric pump sent by our insurance, Ameda Purely Yours ( which I'm happy to say they discontinued, that thing litterly sucks at sucking, not even gonna go into details in here!)So this time around you couldn't imagine how happy I was to come across with spectra S2, it is hospital grade and affordable! I contact my friend who is a la lech league member and I asked her, is that true what they say about this pump on the reviews? I asked her because she conducts a lots of meetings with the LLL and she told me, yes a lot of moms are very happy with this pump... and right away I thought this the one! Just in case my second one doesn't latch either and I have to become a exclusive pumper, if not still a good pump for occasional pumping( since it is compact, lightweight and quite), just one thing was bothering me the recent bad costume service reviews I had read.So the first part of this review is focused on their customer service.Costumer service experience: I'll tell you, when my pump arrived the package wasn't damaged at all, but when I took it out of the box, I noticed some scratch marks on the side, as shown on the pictures, and I was like omg my worst nightmare became true! I'll have to use their costumer service! Even tho my pump worked just fine, I didn't notice anything wrong with it, other than the marks, I still decided to contact them to have it replace just in case it would cause me problems later on with constant use.So I read the instructions that came with it, to contact them thru Facebook, email or phone, but it said clearly that thru Facebook would be the fastest, see picture attached, which I have no problem with it... I hate to call anyone specially costumer services where you left on hold for hours, you have to put your phone on the charger, so you loose mobility and have to use the speaker phone and it's a mess cause it drops the quality of the call and been a mom you constantly dealing with "small emergencies" , loud tv and screaming, it is not just an option to me, personally!.. so I happily contacted them thru Facebook, got a fast response, like within 2 hours, send the picture you can see on this review and right away no questions asked they issued me a replacement that arrived within 2 days. Plus, if you follow them on Facebook they have a lots of demo videos and tips that I wasn't a were of , so I super recommend. If you are one of those that, doesn't like social media , no worries I made a test myself. At the same time I sent the message thru Facebook book I also contacted their costumer service thru email, as shown in the instruction card and I also contacted iserve, the sellrer, thru the marketplace here about the problem, that was in the morning. The email responses arrived in the afternoon from both of them, spectra and iserve. Iserve very cordially informed me that I should contact spectra since my package wasn't damaged, otherwise they would replaced it and spectra as I already knew said they would be happy to replace the item and that they were sorry for the inconvenience. So they were not lying about it , Facebook is the fastest way to contact them following by email. No problems with the seller or the maker of this pump. I did not use call center, so I can't say anything about it, as I told you beforehand calling is not for this moma here 😊Bottom line, if you like me and you are in doubt about buy it or not because you are afraid that their costumer service sucks and they will not honor their warranty, do not worry it, they will replace and they do not suck!As this pump has a lots of part that you can buy it here that are not made by spectra, be aware that using them you may be voiding your own warranty! I know this pump has a lot of parts for cheaper that are made from different brands and lots of adapters that allows you to used bottles from Mandela pumps and etc without have to buy all new ones, but just have in mind that it could be an issue later on in case you need replacement of the machine ....Now for the second part of my review the pump itself:Well so far I noticed it is indeed quieter than most, I love the night light future, easy to assemble and clean. Very compact and light weight, easy to carry around the house, I have no issue with the corded length, and if you do I suggest a cord extension.My only issues with this pump so far is that their user manual isn't one of the clearest when it comes to talking about the pre set cycles modes, which I ended up getting a more clear answer about them and have a better understanding after iserve contacted me back they answer my questions so I'm very happy about. Shout out to spectra here, please make a better user manual with more deep info about your product and keep a simple chart for quickly assemble and use instructions for those that don't care about all minimal specifications!Lastly, the bottle holder on the top of this pump, it is only for 1 bottle instead of 2, why they did that is beyond me and the one they have doesn't hold the bottle very well, it can be very easily knocked it off, but those issues are not biggie compare to the overall in my opinion.Also if you have an emergency you can buy parts for it on Target storesUpdate: It is a great pump, I ended up exclusive pumping, been pumping way more milk than the last time. For EP I would advise get extra parts and bottles, makes things easier when you have to pump about every 2 to 3 hours.

I have used several different pumps - the Medela PISA, Ameda Purely Yours, plus variations on collection kits, and the Spectra is my favorite by far. What works best for me (and if I've learned one thing over 3 years of pumping, it's that it's different for everybody) is the Spectra paired with Medela tubing and Pumpin Pals shields. I know a lot of people hack the Spectra to use the backflow protectors with the Medela parts, but I didn't want to do that. I hook my Medela kit up directly (the tubing fits on easily) making it an open system. Since I'm the only one using it, I'm fine with this. I get condensation in the tubing, but no moreso than with the PISA. I let the pump run with just the tubing attached while I'm cleaning up and it dries out. This set up gets me the best of both worlds - a powerful but gentle pump and the collection kit that works best for me (Pumpin Pals).PROs:- I get more milk out! I was pumping a max of 5 oz total at a time with the PISA, with the Spectra I get a max of 7. In the afternoon when my production slows down I got a max of 3.5 with the PISA, I get 5 with the Spectra.- It's more comfortable. I had to turn the Medela suction to the max, and the strong pulling made me sore. I can use the Spectra on a lower vacuum setting and still get more milk.- It's very quiet.CONs:- It takes longer. I pump for 20-25 minutes, vs 10-15 with Medela. Not ideal but worth it to me for the extra output and comfort.- The collection kit it comes with doesn't work well for me. The horns are too shallow, and not as effective or comfortable as the Pumpin Pals. They're also too small for me to just stick the Pumpin Pal shields inside, which I can do with the Ameda kit. While having an open system isn't a big deal for me, it would be nice if I could make use of this feature.- No tote bag. Not a big deal, especially since I leave mine at the office, but it would be nice to have.Overall, I'm very happy with the pump. The price is AMAZING for the quality! If they would come out with an adapter that allowed me to use Medela/Pumpin Pals parts along with the backflow protectors, I'd love it even more, but using it with all Medela parts is an acceptable solution.