VECYS Bottom Loading Ice Maker Self-Clean Hot Cold Water Dispenser for 5 Gallon Bottle, 22LBS Daily Ice Making, Child Safety Lock, Ideal for Home and Office, Black

My unit stopped working but the company took care of it

We have only had this 3 months. When we first got it the cold water would start, but would not shut off. Then we figured out if we started the cold and pushed the room temp button it would stop. Ok, a hassle but it worked. The ice has always been slow which was irritating. Now, today, 3 months later, the ice just stopped making ice and the cold water is room temperature. We read the manual and tried resetting everything. Attempted online support. AI, totally worthless. Nothing fixed it. Total waste of money! Do not waste your money!!!!!!!!!!!

BackgroundWe previously owned the older model (without hot water function) for less than a year before it stopped producing ice and cold water. Despite nearly 11 months having passed since purchase, the return process was surprisingly straightforward. Based on their excellent customer service experience, I decided to upgrade to the newer version.Outstanding ImprovementsAfter using the new model for over a week, I’m thoroughly impressed with the upgrades:Hot Water Feature: This is a game-changer! No more waiting for the kettle to boil - instant hot water whenever needed.Better Ice Dispensing: The ice stops immediately when you remove your cup, unlike the previous version that would continue dispensing for minutes after.Simultaneous Functions: You can now get cold water, ice, and hot water all at once, whereas the old model forced you to choose between cold water OR ice.Improved User Interface: Much more intuitive design that eliminates confusion. Our office employees no longer accidentally turn off the ice function.Complete Water Usage: The new model uses all the water in the bottle, unlike the previous version that consistently left about a cup unused.Minor Suggestions for Future Improvements• Dispenser Lighting: Color-coded indicators would be helpful (white for ice, blue for cold water, red for hot water-instead of same blue for all functions)• Ice Level Indicator: Currently shows a loading animation until full, rather than displaying actual fill level• Design Elements: A smaller logo and matte finish instead of glossy would reduce fingerprints and scratches while improving aestheticsFinal VerdictThis is an exceptional machine that represents a significant upgrade from the previous generation. The customer support team exceeded expectations and gives me confidence in future service needs. Highly recommended for anyone considering an amazing water dispenser.

Stopped making ice after a few months. None of the troubleshooting steps worked. No way to contact company directly. Sensor buttons don’t always read unless your entire finger is over your selection. Very hard for tiny fingers- Too difficult for no reason, since it’s easy to get water from a water dispenser. If you purchase this without the protection plan after reading my review. That’s on you.. Looks great! That is all

Cold and room temperature water goodNo hot water and the lack of water light failedIce is goodUnit add taste to water, have rinse through it 7 times... hopping this seventh works

The settings on this thing are unbeatable- just wish it came with cleaning and disinfecting capsules as they are difficult to come across. Other than that, this is a great product that makes ice relatively quick. No funky taste and easy to use

Performing as advertised. Buttons are a little sensitive, so you need to train yourself. Quieter than expected.

The VECYS Bottom Loading Ice Maker Water Dispenser is overall a solid performer—about 90% of the time it works exactly as expected. It looks sleek, keeps water at hot and cold temps, and the bottom loading design is convenient. However, there are two key issues that hold it back from being a truly great product.First, the ice-making capacity is minimal. It only produces about one cup of ice at a time. If you're trying to fill two cups, expect to wait or come back later. This makes it less ideal for households or offices where multiple people want ice quickly.The bigger issue is the cold water button. It frequently malfunctions and becomes unresponsive, which is both frustrating and concerning. You’ll press it once, water keeps flowing, and even pressing it again won’t stop the stream—leading to overflowing cups and a full drip tray. I’ve had to unplug the entire machine just to get it to stop. This quirk honestly makes me anxious when dispensing cold water, which shouldn't be the case with a daily-use appliance.With a few design improvements—especially fixing the button responsiveness and increasing ice output—this could be a five-star unit. But for now, it's a three-star machine that works well most of the time... until it doesn’t.